The AI-Concierge speaks for
your brand
The AI-Concierge is an intelligent knowledge solution based on a pool of expertise defined by you. It understands natural language, provides accurate answers, and can communicate in over 100 different languages – ideal for companies with digital customer contact.
Scalable, fast, and flexible
The AI-Concierge picks up where traditional chatbots fail: it provides genuine, personalized support instead of just forwarding requests. As a generative AI tool for customer service, it combines up-to-date knowledge with intelligent communication—flexible, context-sensitive, and ready to use. No hallucinations.
Thanks to minimal training requirements, you retain full control over your content and can provide appropriate, high-quality answers at all times – in line with your company’s style.
More than just a chatbot
B2C-Infotainment
The AI-Concierge makes your web content discoverable and provides your customers with the best answers in your brand voice and in real voice input/output. For all questions, in over 100 languages.
B2C-Product Sales
The AI-Concierge structures your content according to your specifications—and uses this knowledge not only to respond professionally, but also to actively exploit cross-selling and upselling opportunities.
B2C-Guidance
The AI-Concierge offers comprehensive, personalized support: from standard questions on service lines to spare parts advice and product and service recommendations.
A true team player
Thanks to its natural response behavior, the AI-Concierge enables customers and guests to resolve many issues independently—around the clock and in their own language. This noticeably reduces the workload on your team, allowing them to focus on more complex tasks.
Traditional chatbots fail in tourism – they are too rigid, too complex, and too limited to one language. The AI-Concierge does things differently: it is ready to use immediately, multilingual, and communicates in your tone – worldwide.
Administration doesn’t have to sound complicated: The AI-Concierge structures your content and makes citizen communication efficient, understandable, and trustworthy – around the clock and, if desired, as an on-premise solution within your own IT infrastructure.
The AI-Concierge takes care of your customer communications—from product information to support. Less work for your service team, better service for your customers—even internationally.
What our customers say:
Would you like to experience the AI-Concierge live? Request our demo version now!
We will show you how the AI-Concierge can take the pressure off you and your team. Join us for a glimpse into the future of artificial intelligence, which can assist you today if you wish!
Are you wondering how the tool works in practice? We would be happy to give you an insight into our world. After all, it is the technology and programming that give AI-Concierge its unique value, enabling you to make a quantum leap in your customer communications.
You define the scope, we provide the AI-Concierge immediately. Take a look at our introductory offer and you will see that you can achieve an immediate monthly return on investment. It’s the fastest way to efficiency.
FAQ: Questions we are frequently asked
No, it is a customizable service that offers a much wider range of services and significantly more intelligent customer communication than a chatbot.
The AI-Concierge delivers much more than a chatbot or other frameworks that cannot be programmed: as a true AI assistant, it adapts to your content, your communication style, and your company’s corporate identity. We can provide the AI Concierge for you in such a way that it meets all your individual requirements for a perfect AI assistant or digital employee.
Thanks to its scalability, the tool offers a level of flexibility in communication that no business process can match. It can communicate just as effectively with 1,000 people as it can with 10. The AI-Concierge is resilient and does not hallucinate.
The AI-Concierge can respond in more than 100 languages. It understands the content of websites or documents, even if they are only available in one or more languages.
The AI-Concierge is protected against hallucinations and slide distortions caused by LLMs because our response process only uses correct content components to generate responses. This gives you 100% control over the response creation process in the AI Concierge service. Bias-related situations are thus resolved during the creation process before the LLM.
🌟 The SalzburgerLand region has won the CTA AI Challenge in the "Communication & Service" category with "Amadeus WhatsApp" 🌟
We are THRILLED for our partner team! The AI-Concierge-based solution brings the digital holiday advisor directly to WhatsApp: multilingual, available around the clock and with intelligent automation. An API interface answers enquiries, automatically categorises topics and integrates newsletter opt-ins in compliance with data protection regulations – a powerful example of how technology can create real added value!
News / Updates
We are
the good guys.
Who is behind this? We are technology experts with national and international references, decades of experience, and the trust of more than 20,000 users per month.
Our partners
“ghost.company is one of Austria’s leading full-service advertising agencies, specializing in communication in the DACH region with offices in Vienna, Munich, and Zurich. The agency develops 360° advertising campaigns, creative branding concepts, and targeted sales promotion measures. With MAIK, ghost.company has its own personal AI concierge, which it also offers to its customers for individual integration.”
“Wedel Professional Services (WPS IT) has been offering customized solutions in the areas of housing, hosting, cloud, IT security, and infrastructure since 2005. Together with the goodguys, WPS IT ensures the secure processing of customer data in state-of-the-art Austrian data centers.”
“We are an innovative service provider for IT and business (or the specialist departments of organizations). Business analysis & requirements engineering, process and architecture consulting, and software development have been our mission since 2003. We connect the analog world with the digital world and guide society through the digital transformation.”
“medani is one of the oldest and most experienced digital agencies in Vienna and has been implementing digital projects for companies with the highest level of individual quality since 1998. This includes the complete creation of websites and online shops, web design & user experience (UX), digital strategy, digital marketing, branding, and web services with web security and technical support.”
“WEBWERK supports goodguys gmbh with the content management of projects related to the “AI Concierge” and provides content support to “AI Concierge” customers in coordination with goodguys from the very first minute of content scraping to the launch of the service on the customer’s website and beyond, including long-term support.”
“We had the pleasure of implementing the first AI concierge in South Tyrol for the tourist region of Gsiesertal – Welsberg – Taisten and are proud to be an official partner of goodguys and the exclusive representative of this AI assistant in South Tyrol. We firmly believe in this tool and are particularly pleased about the collaboration with a young and dynamic company.”
“Secur-Data is our experienced partner for practical and future-oriented consulting on data protection and the AI Act. With tailor-made solutions and comprehensive expertise, Secur-Data ensures the secure and legally compliant implementation of data processing in the digital world.”
“datasol is a company founded in Vienna in 2024 that is transforming the logistics sector with AI and data analytics. As an innovation center, datasol offers platform solutions and customized strategies to increase efficiency and create competitive advantages.”