AI communication in administration: Simple. Secure. Trustworthy.
Customer communication in your administrative institution at municipal, regional or national level is associated with daily challenges.
AI communication lets authorities breathe a sigh of relief
For these challenges in communication with citizens, you would like to see easily realisable and sustainable improvements:
Complex information
Due to the complex and varied services provided by your organisation, the information about your services is also difficult to understand. Clear communication with citizens is essential, but difficult to achieve.
Speed
Public authorities are often regarded as slow and are sometimes perceived as such in their communication. Efficient processes are required to respond to concerns and enquiries in the shortest possible time.
Diverse target groups
Administrative organisations serve people with a wide variety of needs, backgrounds and languages. Providing all citizens with access to important information requires a great deal of time and human resources.
Image cultivation
The image of public authorities is significantly influenced by communication. Positive communication strategies with the help of AI can improve citizens’ trust in the administration.
Digitalisation and citizen participation
For public authorities, the transition to digitalisation is linked to ensuring equal access for all citizens. At the same time, mechanisms must be put in place to enable all citizens to actively participate in decision-making processes.
The AI-Concierge optimises efficiency, transparency and citizen participation in administrative authorities.
Maximum safety and accessibility
When it comes to AI communication in public administration, particular attention must be paid to data protection, ethical standards and transparency.
You can expect these results from the AI-Concierge for your administrative authority:
- Shorter processing times: The AI-Concierge handles a large proportion of enquiries and allows employees to focus on individual complex tasks that require human interaction. Data protection compliant, of course!
- More positive citizen experience: analysing the data enables the AI-Concierge to generate recommendations. As a result, citizens feel that their needs are better understood.
- More efficient resource planning: The AI-Concierge can recognise topics and content through data analysis and enables improved resource planning and the anticipation of bottlenecks. This has an impact on personnel planning and budgeting.
- Faster crisis management: In crisis situations, helpful analyses and information are immediately available so that the volume of questions can be dealt with simply, correctly and quickly.
- Accessibility: The use of the AI-Concierge makes administrative services accessible to all citizens thanks to its generative AI technology.
Would you like to find out more about the AI-Concierge?
Get in touch with us! We would be happy to discuss the opportunities and possibilities in your authority.
goodguys gmbh
Location
Moeringgasse 20
5. Stock, Top 2
1150 Wien
Österreich