Your AI language assistant and problem solver in tourism

Is your company in the tourism industry and would you like to communicate more efficiently with your customers and prospects?

More than a voice assistant: the answer to your customer enquiries

As a provider for your international clientele, you know these hurdles:

Multilingual communication

Your customers come from a wide variety of countries and regions around the world.

The AI-Concierge speaks 95 languages – so most likely also the native language of your customers. By using your new AI language assistant, they will feel better understood and picked up: the chances of a booking increase. Acoustic live chats are a reality now (audio in/out)

Time zones and speed of response

Many questions reach you at times when you are unable to provide immediate information due to different time zones.

With the AI-Concierge, you can overcome temporal and spatial separation and easily create a 24/7 service with your customers without any additional time or organisational effort.

Personalisation

Your customers expect highly personalised services such as specific offers and services that entail increased effort for you.

Thanks to its high level of intelligence, the AI-Concierge can communicate customised solutions based on your data.

The automation of a large number of processes, coupled with a higher degree of individualisation, increases customer satisfaction and therefore the success of your customer communication.

This is what our customers say:

"Wagrain-Kleinarl was the first tourism region to introduce the AI concierge developed by the company goodguys on its own website www.wagrain-kleinarl.at in early February 2023, marking a radically innovative step not only for us but also for the core tasks of a tourism association — namely guest service and information. Innovation means embracing something where the outcome cannot be precisely predicted, especially when it involves a solution based on artificial intelligence, a field known for its rapid pace of development and change. A fundamental requirement for success, therefore, is a high level of trust in the innovation and development partner. The AI concierge, tailored to our needs, offers personalized recommendations on accommodations, activities, mobility, and local attractions around the clock, and can answer virtually any question — in almost every language in the world. Building on a foundation of trust established over more than two years, goodguys continues to support us in our digital innovation and transformation process, and we are excited about all the new and exciting solutions that the AI concierge will bring us in the future."

"We are very pleased with the successful collaboration with the companies goodguys and Consisto, which has led to the introduction of our new digital assistant on the website www.gsieser-tal.com. Since its launch in July, the AI concierge "Moidele" has been assisting visitors to our site in planning their stay in the Dolomite panoramic region of Gsiesertal-Welsberg-Taisten. The tailored solution provides personalized recommendations on accommodations, activities, and local attractions around the clock. This partnership allows us to offer guests an innovative and interactive experience while further enhancing the high standard of our digital services. We are proud to have taken an important step towards forward-looking tourism services through our collaboration with AI Concierge."

"We are pleased with the successful collaboration with the company goodguys, which has led to the introduction of our new digital assistant ':vifi' on the website villach.at. Since its launch, the AI concierge ':vifi' has been assisting citizens and visitors with inquiries regarding municipal services, administrative processes, and local information. This tailored solution provides personalized information around the clock, significantly improving citizen services. Thanks to this partnership, we are able to offer our citizens and visitors an innovative and modern service experience."

"We are excited about the collaboration with goodguys, who brought our digital assistant to life on the website www.alpbachtal.at. Since its launch, the AI concierge has been ensuring that our visitors receive real-time access to a wealth of accurate data, sourced directly from the surrounding tourism systems. With this innovative solution, we offer tailored recommendations and detailed information that guarantee an exceptionally rich, data-driven travel experience – perfectly aligned with the individual preferences of our guests."

AI for an optimal customer experience

Thanks to its effective integration into your communication, the AI-Concierge immediately and directly leads to better results in your customer communication. The tool recognises your customers' information needs with pinpoint accuracy and provides them with ideal solutions in real time.

You can expect these results from the AI-Concierge:

Greater customer satisfaction thanks to direct availability, regardless of service times in your company
Effective multi-channel communication: The AI-Concierge ensures consistent communication for your company across different channels and synchronises information between different platforms, for example.
Forward-looking trend analysis: By analysing your data, the AI-Concierge can help you align your marketing strategies.
Effective crisis communication: Even in crises, the AI-Concierge provides relevant information quickly and precisely and provides your customers with personalised service.
Optimised reputation: Thanks to a specially developed context/topic analysis, the AI-Concierge can determine the sentiment of your customers across your communication platforms. This enables you to respond more quickly and actively to customer feedback and reviews and optimise your company's reputation.
Structured data feed: We talk to various sources such as Feratel, Datacycle, Tourbiz, Guidle, PIM-Core and many other relevant data in the tourism experience environment

Are you ready to get to know the AI-Concierge?

We look forward to an initial discussion about your needs and wishes, contact us now for an appointment!

goodguys gmbh

Location

Moeringgasse 20
5. Stock, Top 2
1150 Wien
Österreich

Phone

+43 664 9489843

E-Mail

office@goodguys.ai