Your AI language assistant and problem solver in tourism
Is your company in the tourism industry and would you like to communicate more efficiently with your customers and prospects?
More than a voice assistant: the answer to your customer enquiries
As a provider for your international clientele, you know these hurdles:
Multilingual communication
Your customers come from a wide variety of countries and regions around the world.
The AI-Concierge speaks 95 languages – so most likely also the native language of your customers. By using your new AI language assistant, they will feel better understood and picked up: the chances of a booking increase. Acoustic live chats are a reality now (audio in/out)
Time zones and speed of response
Many questions reach you at times when you are unable to provide immediate information due to different time zones.
With the AI-Concierge, you can overcome temporal and spatial separation and easily create a 24/7 service with your customers without any additional time or organisational effort.
Personalisation
Your customers expect highly personalised services such as specific offers and services that entail increased effort for you.
Thanks to its high level of intelligence, the AI-Concierge can communicate customised solutions based on your data.
The automation of a large number of processes, coupled with a higher degree of individualisation, increases customer satisfaction and therefore the success of your customer communication.
AI for an optimal customer experience
Thanks to its effective integration into your communication, the AI-Concierge immediately and directly leads to better results in your customer communication. The tool recognises your customers' information needs with pinpoint accuracy and provides them with ideal solutions in real time.
You can expect these results from the AI-Concierge:
- Greater customer satisfaction thanks to direct availability, regardless of service times in your company
- Effective multi-channel communication: The AI-Concierge ensures consistent communication for your company across different channels and synchronises information between different platforms, for example.
- Forward-looking trend analysis: By analysing your data, the AI-Concierge can help you align your marketing strategies.
- Effective crisis communication: Even in crises, the AI-Concierge provides relevant information quickly and precisely and provides your customers with personalised service.
- Optimised reputation: Thanks to a specially developed context/topic analysis, the AI-Concierge can determine the sentiment of your customers across your communication platforms. This enables you to respond more quickly and actively to customer feedback and reviews and optimise your company's reputation.
- Structured data feed: We talk to various sources such as Feratel, Datacycle, Tourbiz, Guidle, PIM-Core and many other relevant data in the tourism experience environment
Are you ready to get to know the AI-Concierge?
We look forward to an initial discussion about your needs and wishes, contact us now for an appointment!
goodguys gmbh
Location
Moeringgasse 20
5. Stock, Top 2
1150 Wien
Österreich