More than a chatbot
for companies
In your customer communication, you experience daily challenges
that slow down your company's success.
A chatbot for companies?
The AI-Concierge does more.
You need efficient solutions for these complex topics in your communication:
Variety of communication channels
Your customers use numerous platforms and channels such as social media, your service centre, email, telephone, live chats and personal interactions. Consistent communication therefore requires a high level of human resources or cannot be guaranteed across the board.
High expectations of response times
Your customers are used to real-time communication and expect short-term responses to their enquiries or complaints. Only fast responses ensure customer satisfaction and strengthen the bond with your customers.
Personalisation
Your customers expect highly personalised services such as specific offers and services that involve increased effort for you.
Feedback culture
In the context of digitalisation, online reviews and comments on social media platforms are a key influencing factor for your company’s image. Actively maintaining a positive online reputation is a key success factor in your customer communication.
Thanks to its high level of intelligence, the AI-Concierge can communicate customised solutions for companies based on your data, unlike a conventional chatbot. Shortage of skilled labour: In many industries, the search for suitable employees for customer service is a challenge. The AI-Concierge can be woven into your holistic marketing strategy to help you overcome these hurdles and establish more efficient customer-centered communication.
AI for customer loyalty in real time
In combination with human interaction at key interfaces, the AI-Concierge - unlike a chatbot - offers companies the ideal conditions for successful communication.
You can expect these results from the AI-Concierge:
- More internal time resources by handing over a wide range of tasks to the AI-Concierge
- Stronger customer loyalty: The simple implementation of personalised recommendations and offers through the rapid analysis of customer data leads to increased customer loyalty and increases the likelihood of cross-selling and up-selling.
- Forward-looking trend analysis: Based on its data analysis, the AI-Concierge helps you to identify behavioural patterns and trends that are of interest to your customers. You can use these insights for your communication strategy.
- Speech and text analysis: By analysing the content and tone of voice in guided customer communication, you obtain valuable information about emotional components in the purchasing process and can help steer the customer experience accordingly.
- Integration into your CRM system: As part of your customer relationship management system, the AI-Concierge makes it easy to manage all customer information and provides you with a comprehensive picture. Data protection compliant, of course!
Are you ready for the AI-Concierge?
We would be happy to present our tool to you personally and look forward to learning more about your needs and wishes. Contact us now for your appointment!
goodguys gmbh
location
Moeringgasse 20
5. Stock, Top 2
1150 Wien
Österreich