The platform provides the shared foundation
The platform covers modules, knowledge access, integrations, operations and the shared base for web, voice and specialized solutions.
Product overview
AI-Concierge, voice and specialized solutions for digital assistance
This page focuses on concrete product forms for digital assistance on websites: AI-Concierge as the core product, voice and phone assistance as an add-on, and specialized solutions for clearly defined sectors and service contexts.
Quick orientation
Platform, solutions and products work together
The platform covers the technical base, while the solutions page explains the job logic. This page focuses on the concrete product forms: AI-Concierge for websites, voice and phone assistance as a module, and specialized solutions with a clear sector fit.
The solutions page maps jobs and use cases
The solutions layer explains jobs such as information access, request qualification, routing, next steps and process relief.
Products turn that into concrete offer forms
This becomes a set of concrete offers: one core product, clear add-ons and focused specialist forms with visible pricing signals and CTAs.
Core product
AI-Concierge
AI-Concierge is the central product form for digital assistance on websites. It combines structured knowledge access, controllable answers, request qualification and clear next steps in one solution that fits into existing content, service paths and workflows.
Directly in the website context
Answers appear where visitors search, compare, make contact or prepare a next step.
Based on defined content
AI-Concierge works with defined knowledge sources and therefore stays closer to your website and organizational logic than a generic chatbot.
More than pure answers
Knowledge access, request qualification and next-step logic are combined in one concrete product form.
Digital assistance for websites with knowledge access and qualified requests
AI-Concierge answers questions in context, makes existing knowledge easier to use and helps teams structure, qualify and connect requests to the right next step before manual handoff.
- Answer questions directly on the website instead of forcing users through scattered search paths
- Use website content, documents and structured knowledge sources in one response flow
- Keep communication controllable, on-brand and multilingual
- Qualify requests and connect them to contact, demo or team handoff
From early demo entry through discovery to live operation
The commercial framework follows a clear project logic: an early preview is possible, but paid work starts with discovery. Production begins after approval and live release.
- Discovery: 150 EUR / month excl. VAT
- Typically 2-3 weeks, maximum 6 months
- Production: from 250 EUR / month excl. VAT
- Live operation starts at 500 questions / answers per month
Best fit
A strong fit for organizations with consultation-heavy websites, many recurring questions and a need to connect information, orientation and next steps more clearly.
AI-Concierge performs best when knowledge access, request qualification and next steps are handled in one consistent website logic.
Concrete outcomes
- more qualified contacts instead of unstructured first-touch requests
- shorter paths from information question to appointment, service or team handoff
- stronger consistency between content, tone and response behavior
FAQ
- When is AI-Concierge the right starting point?When recurring website requests should be answered clearly and routed in a structured way.
- What comes after the product view?Demo entry, discovery and a controlled rollout into live operation.
Add-on module
Voice and phone assistance as an add-on module to AI-Concierge
The voice module extends AI-Concierge with phone-based first intake, structured routing and spoken assistance for recurring concerns. It makes the same product logic usable on the phone without creating a disconnected second product world.
Phone-based first intake
Recurring calls can be captured earlier, structured more clearly and prepared before a team takes over.
Clearer next steps
Routing, callbacks, appointment logic and handoffs can be mapped more clearly in the phone channel.
Configurable expansion
Dialog logic, service answers and tools can be adapted to your workflows, teams and requirements.
Phone assistance for first intake, service and next steps
The module extends AI-Concierge with phone-based first intake and voice flows. It is useful where recurring calls, clearer routing and frequent service questions should be handled earlier.
- Call intake and first contact outside manual capacity limits
- Routing, handoffs and next-step logic for different request types
- Frequent questions and clearer service flows on the phone
- Use the same product logic as the web experience in the phone channel
Clearly priced as an add-on instead of a second product universe
Voice is kept clearly readable as an add-on module. What matters here is a transparent conversation logic, traceable handoffs and a clean connection between phone, knowledge and team.
- Add-on module to AI-Concierge: +150 EUR
- Usage: +0.50 EUR per call
- With integration to any calendar provider: +20 EUR flat
- Useful for reception, service hotlines, appointment preparation and routing
The voice module is most effective when phone intake, routing and callback logic connect directly to existing web communication flows.
Concrete outcomes
- earlier structuring of recurring phone concerns
- cleaner handoff from phone contact into team or service process
- better visibility into call patterns and peak load windows
FAQ
- Is this a separate second product?No. It extends the same product logic and stays connected to the same process and knowledge paths.
- How is the entry point chosen?Through demo alignment, then a modular rollout with clear priority use cases.
Add-on module
Email pipeline as a third channel beside website and voice
The email pipeline extends AI-Concierge with structured asynchronous communication in the inbox. Incoming requests are interpreted in context, checked against rules and transformed into channel-appropriate responses instead of ending in static autoresponders or blind forwarding.
Handle standard requests faster
Recurring email topics such as responsibilities, service questions or process requests can be structured and answered more consistently.
Combine multiple sources meaningfully
Website content, documents, FAQs and approved data sources are merged into a readable, channel-appropriate response.
Controlled response logic
Tone, role logic and boundaries remain controllable. In uncertain cases, the system reacts transparently instead of improvising.
Run written customer communication with more clarity and consistency
The email pipeline is not a side tool. It applies the same AI-Concierge logic in another practical channel and helps teams answer faster while staying consistent across web, phone and email.
- Capture incoming emails, classify intent and prepare structured responses
- Derive responses from defined knowledge sources instead of rewriting each answer manually
- Respect no-answer and escalation paths when confidence is too low
- Operate in automatic, semi-automatic or draft-with-approval modes
Clearly positioned as an AI-Concierge extension
Pricing stays aligned with the AI-Concierge baseline. Main factors are email volume, automation depth and the desired approval or escalation setup.
- Add-on module connected to AI-Concierge channel logic
- Pricing frame follows volume and operating mode
- Approval and escalation paths are considered in setup scope
- Useful for service, sales and structured written first intake
The strategic value comes from one shared logic: web chat, voice and email use the same knowledge and rule base instead of three isolated systems.
Concrete outcomes
- faster and more consistent responses for recurring email requests
- stronger brand consistency in written communication
- clean handoffs into team workflows for uncertain or special cases
FAQ
- Is this just a simple mail bot?No, it uses the same AI-Concierge mechanisms for sources, rules and controlled response behavior.
- Can approvals be built in before sending?Yes. Automatic replies, draft modes and hybrid approval flows are possible depending on setup.
Specialized solution
DentConnect as a specialized solution for dental practices
DentConnect is the digital 24/7 interface between patients and dental practices: with web chat, phone bot, appointment logic and clear practice-oriented assistance. It shows how the same technological base can be rolled out as a focused vertical solution for dental practices with a clear audience, use case and operational fit.
DentConnect represents a vertical expression of the same product base, focused on practice communication, clear contact paths and guided follow-up.
Concrete outcomes
- more focused communication for a clearly defined audience
- better continuity between contact, appointment logic and practice workflow
- vertical rollout without rebuilding a separate technical base
FAQ
- When does a specialized solution make sense?When audience, language and process requirements are clearly vertical and domain-specific.
- How can the rollout stay pragmatic?Use the same demo flow with focused scope, operating model and next-step decisions.
Next step
Move from products to the right next level
From here, the next step should be clear: move to the technical base, the right use-case layer or straight into a demo with a realistic starting point.