Newsletter: Understanding what’s being asked
From now on, the AI Concierge not only shows what users are asking – but also how well your content is actually performing. The new analytics features are here!
- Want to know who’s using the AI Concierge?
Questions are evaluated based on various attributes, which can include:
- Total number of questions grouped by time (day, month, year, …)
- These trends are displayed according to different information categories:
- Technical attributes: Total trend, Model, Question Language
- Content attributes: Answer Quality, Quality, Source, Voting
- Channel information: Channel, Caller, Device Brand, Device Type, Country
Each chart can also be downloaded as a CSV file (raw data).
- Want to know which topics are trending right now?
Use Config → Cluster to address topic clusters for qualitative question analysis. In the Cockpit, you can evaluate all related questions the following day.
If you’d like to use this feature extensively, please contact us – it’s an optional add-on available for an additional fee.
- Interested in the metrics and performance of the AI Concierge?
You can export all questions for further analysis. All data from the admin interface is exported in JSON format. This JSON file can be imported into Excel using PowerPivot.
What’s included in the export file?
The data set – most valuable for analysts – with a clear focus on the key insights:
- User’s question (including normalization)
- The response that was given
- Technical metadata from our RAG process
- AIV (AI Insight Validator, which calculates how well the answer matches the question)
- Data exchange (scale up)
Want to connect the data with Google Ads or other tracking systems?
Big Data analytics needs more than just downloads – we provide ongoing exports of the data set to defined endpoints:
- We optionally offer regular (daily) data exchange via sFTP. Please contact us to request access.
- Alternatively, data exchange can be done via an established dataspace platform within the tourism sector. We are happy to provide you with the updated data set in our dataspace – provided you are a participant in the innovative Nexyo platform.
- Conclusion
Your AI Concierge now does more than just answer questions – it delivers real insights. Whether it’s performance, relevance, or user behavior: from now on, you have access to all the metrics that truly matter. Data-driven, transparent, impactful.
